ALL ORDERS ARE STILL SHIPPING DAILY MONDAY THRU FRIDAY DURING COVID-19...
*** International Shipping is temporarily SUSPENDED due to some international countries experiencing unforeseen Covid-19 shipping complications ***
** CANADA SHIPPING is available now... more countries to follow**
Our number one priority is to get your orders out in the mail in a timely manner... You will receive an email with tracking information once your order has shipped... If you have not received a tracking number, it is likely that your order is waiting to be shipped...
PLEASE BE PATIENT and DO NOT email us for your order status because that is actually prolonging us from getting your order out...
Shipping confirmation and tracking number is usually sent 1-3 business days after your order is placed...
Please email or call us if you have any issues tracking your package once you have received a tracking number...
What is Route Protect?
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
Purchased Route Protect and need to file a shipping issue? File here
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS... We do not refund shipping fees if the order is returned or refused due to address error or refusal by you, the customer.
All orders and shipped via USPS, Fedex.
Most Domestic orders ship within 1-5 business days via USPS or FED EX.
The buyer assumes all responsibilities of claims made with the shipping carrier. We do not refund shipping fees if the order is returned or refused due to address error or refusal by you, the customer.
INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO PAY DUTIES AND TAXES WHICH IS OUT OF OUR CONTROL.
You could also give us a call for any additional information...
Monday - Friday / 10am - 6pm
Saturday / 10am - 4pm